Unable to create publishing site at root site collection in SharePoint Online

In SharePoint Online, when creating a root site collection with publishing site template the resulting outcome is an enterprise wiki site which obviously is not right. I should stress that this behaviour relates only to SharePoint Online part of Office365 offering.
Additionally, if the requirement is related to public facing website then this is not supported as described in the SharePoint Online Services Description document.

However, my requirement was relating to the private site collection (company intranet) which officially supports the publishing template. But as mentioned above I got the wiki site!
I got frustrated and raised a support ticket and question in the forum. To date this is still an issue.

So I had to resort to an alternative approach. I recreated the root site collection with team site template and activated publishing feature in site collection and subsites within them. That’s it. Why have the publishing site template as an option in the first place!?!
Needless to say that my requirement was met but frustrating with time consuming email exchanges and no sight of resolution. I shall update this post when Microsoft fixes the issue. Alternatively, if you know or hear then please add comments to this post or contact me. Thanks.

Curiously, when I asked Office365 support as to why I got wiki site instead of any other available sites. Their response was that in order to prevent the root site collection creation process in hanging state it was best to output the result as wiki site. Rest assured you did not select wiki site option by mistake!

Chirag is an Independent Consultant at Patel Consulting, BCS Chartered IT Professional, TOGAF Certified Architect, Microsoft Certified Solution Expert (Productivity, Data Management and Analytics) and Microsoft Service Adoption specialist based in London, UK with more than 20 years of industry experience. He works with a wide variety of clients in many sectors, designing and implementing business collaboration, data and information management solutions and services based on SharePoint and Office 365 technologies to create business value for both themselves and their customers, including UK Microsoft Gold Partners with deployment, upgrade and migration services delivery. Chirag is an active SharePoint community participant, frequent speaker at local and international events including SharePoint Saturdays (London, Cambridge, Brussels, Paris, Madrid, Barcelona, UK, EMEA, India) and Collab365. In 2011, for his valuable contributions to Microsoft TechNet forums he received a Microsoft Community Contributor Award. In his little spare time he enjoys cycling, cricket and participating in Charity bike rides and Duathlons. You can follow Chirag on Twitter at @techChirag and find him online at www.techchirag.com

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Posted in Issue, Office 365, SharePoint
One comment on “Unable to create publishing site at root site collection in SharePoint Online
  1. […] article was originally posted here, on the Chirag Patel blog. .gplus #___plusone_0, .gplus #___plusone_1,.gplus #___plusone_2, […]

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